Client Overview:
A mid-sized SaaS company specializing in enterprise solutions was seeking a Sales Executive to drive new business and manage key accounts. They enlisted CollabGenius to assess three shortlisted candidates using the Role-Based Assessment to determine the best fit.
The Candidates:
- Person A (Vision Former): Highly Coherent, thrives on challenges, treats work as a motivation source, and promotes collaboration.
- Person B (Vision Mover): Strong negotiator, persuasive, adapts to circumstances, and mobilizes people effectively.
- Person C (Action Mover): Establishes trust, maintains work-life balance, assertive yet persuasive, and considers all stakeholders fairly.
CollabGenius Recommendation:
Based on the assessment results, Person C was identified as the best fit for the Sales Executive role due to her ability to build relationships, be persuasive yet assertive, and close deals effectively.
Client’s Hiring Decision:
Despite the recommendation, the client chose to hire Person B, impressed by her strong negotiation skills and ability to push forward despite obstacles. They believed her Vision Mover style would be more impactful in expanding their market reach.
The Outcome:
Within six months, the new hire struggled to meet key sales targets. While she was able to initiate conversations and negotiate, she lacked the relationship-building ability and empathy required to close deals. Clients found her approach too aggressive, and internal team members reported difficulty collaborating with her.
As a result:
- Revenue targets were missed by 30% in Q2 and 40% in Q3.
- Customer retention declined, as initial deals did not transition into long-term relationships.
- The employee left the company after eight months due to cultural misalignment and performance struggles.
The Cost of the Wrong Hire:
- Hiring & Training Costs for Person B: $25,000 (recruitment fees, onboarding, and initial training)
- Lost Revenue Due to Poor Sales Performance: Estimated at $200,000 over six months
- Cost to Replace & Train a New Candidate: $30,000 (severance, new recruitment, additional training)
- Total Estimated Cost of the Mis-Hire: $255,000